Order entry

Order entry is the manual creation of an order by a team member, typically for phone and B2B orders, replacements, service recovery, or goodwill gestures. An OMS treats an entered order identically to one that arrived from a channel, with a structured reason attached for reporting. Order entry lives inside the capture stage of order management.

One Queue, However the Order Arrives

Pipe17 runs manual, phone, and B2B orders through the same flow as channel orders.