# Order entry

Order entry is the manual creation of an order by a team member, typically for phone and B2B orders, replacements, service recovery, or goodwill gestures. An OMS treats an entered order identically to one that arrived from a channel, with a structured reason attached for reporting. Order entry lives inside the capture stage of [order management](/content/order-management/index.html).

## One Queue, However the Order Arrives

Pipe17 runs manual, phone, and B2B orders through the same flow as channel orders.