RMA (return merchandise authorization)

A return merchandise authorization (RMA) is the seller's approval for a return, issued before the item ships back. The RMA defines what is returning, why, and to where, and is the record that receiving, inspection, refund, and restock all reconcile against. RMAs anchor the authorization step of returns management.

Approve Returns Before They Ship

Pipe17 issues and tracks the authorization that receiving, refunds, and restock reconcile against.